Heat pump stopped, error code, no more hot water or a permanently frosted unit? Our technicians give you a clear diagnosis, hand you a firm quote, then repair fast — all brands, without waiting for the heating to come back.
Most heat pump breakdowns come down to a few well-identified causes. Our technicians diagnose them fast and know which parts to bring.
A charge that escapes makes the heating power drop until it stops. We locate the leak, repair the circuit and recharge the refrigerant to standard.
Heat pump that no longer starts, trips the breaker or stops at once: we test the compressor, the capacitor and the power electronics before replacing whatever needs it.
Defrosting that no longer happens blocks thermal exchange. We check the 4-way valve, the defrost sensor and the cycle to restore normal operation.
E1, E5, communication fault… each code points to a precise cause. We read the code, trace it back to the origin and fix it rather than simply resetting.
Dropping circuit pressure, blocked circulator, air in the installation: we restore the water flow so the heat reaches the radiators or the underfloor heating.
A distorted temperature probe throws off the control and causes stops or overconsumption. We test and replace the faulty sensors.
The technician reads the error codes, measures the pressures and temperatures and identifies the real cause of the breakdown, not just the symptom.
You receive a clear price for the repair, parts included, before any intervention. No nasty surprise on the bill.
With your agreement, we repair or replace the faulty part, recharge the refrigerant if needed and put the heat pump back into service.
We check that everything works, explain the origin of the breakdown and the repair is guaranteed. Parts and labour documented.
On a recent heat pump, repair is almost always the right call. On an old, out-of-warranty unit piling up breakdowns, we also price the replacement so you decide with full knowledge of the facts.
The sooner we diagnose, the sooner the heating comes back. We prioritise total losses of heating in cold weather.
Yes. Our technicians service and repair all brands of heat pumps — air-to-water, air-to-air and geothermal — regardless of the original installer. Tell us the brand and model so we arrive with the right parts.
A diagnostic intervention with call-out falls within a range announced in advance. The repair itself is the subject of a firm quote handed over before any intervention, parts included: you know what to expect before you give your agreement.
We generally respond within a few days in Wallonia and Brussels, and treat as a priority total losses of heating during cold weather. Describe the symptom precisely and any error code displayed: it speeds up the diagnosis.
Yes. The replaced parts and the labour are guaranteed, and the intervention is documented. If the breakdown comes from a fault covered by a still-valid manufacturer warranty, we flag it so you benefit from it.
Just one of these symptoms can signal a breakdown. Better a quick diagnosis before a complete stop.
| Service | Range | Typical lead time |
|---|---|---|
| Diagnosis & call-out | from 90 € | A few days |
| Refrigerant leak search | from 180 € | 3–5 days |
| Refrigerant top-up | on quote | 3–5 days |
| Part replacement (probe, capacitor…) | on quote | Depending on part |
| Compressor replacement | on quote | On order |
| Out-of-contract repair | from 110 € | A few days |
5.0/5 · 3verified reviews
« Châssis, panneaux et pompe à chaleur en une seule fois : on a eu un seul devis, un seul planning et zéro paperasse pour les primes. Le résultat est impeccable et notre facture d'énergie a chuté. On ne pensait pas que ce serait aussi simple. »
« Passage du mazout à une pompe à chaleur air-eau. Chantier propre, anciens radiateurs conservés. La maison est mieux chauffée pour bien moins cher. »
« PAC air-air réversible installée avant l'été. Confort été comme hiver, et le SAV répond vite. Très satisfait du suivi. »
Tell us the brand, the model and the symptom (or the error code): we offer you a fast time slot and a clear diagnosis, firm quote before repair.