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Service · contract

Maintenance contract for your heat pump

A maintenance contract means your heat pump is looked after every year without you having to think about it: scheduled visit, documented checks, priority when a breakdown strikes and a preferential labour rate. You spread the cost and keep your peace of mind — all brands.

from €15/mo starting with the Essential plan
Repair priority skip the queue
Annual report documented intervention
wendows technician handing the annual service report to a customer
Scheduled visitplanned for you
Warranty preserveddocumented every year
What the contract includes

Everything your maintenance contract covers

A contract is more than a single visit: it is complete follow-up that safeguards your heat pump’s efficiency and saves you both time and money.

Scheduled annual visit

A full service once a year, planned in advance: checks, cleaning and settings, with nothing to remember and no chasing.

Refrigerant check

Check of the charge and tightness of the refrigerant circuit at every visit: a leak caught early means efficiency preserved.

Heat exchanger cleaning

Cleaning of the outdoor unit, the filters and the water circuit for optimal thermal exchange all year round.

Repair priority

When a breakdown occurs, customers under contract are seen first — a real advantage when the heating fails in the depths of winter.

Preferential labour rate

A discount on the labour for repairs outside the annual visit: unplanned interventions cost you less.

Automatic reminder

No more forgotten services: we contact you every year to book the slot. Your follow-up stays up to date, and so does your warranty.

How it works

From sign-up to annual follow-up

  1. Sign-up

    You choose the plan suited to your heat pump; we confirm the brand, model and terms. Simple set-up, no paperwork.

  2. Annual scheduling

    We plan your visit in advance and offer you a slot every year — you no longer have to think about it.

  3. Service visit

    The technician carries out the full check: refrigerant, heat exchangers, hydraulics, electrics and control, with a report at the end.

  4. Follow-up & priority

    Between visits, you benefit from repair priority and the preferential rate. Your history stays documented.

from €15/mo starting with the Essential plan
−10% consumption avoided by regular follow-up
1×/yr visit included, planned for you
15 yrs+ lifespan of a serviced heat pump
Contract or not?

With a contract, everything is simpler

Without a contract, you have to remember to book, pay full price for each service and wait in line when a breakdown hits. With a contract, the visit is scheduled, the cost is spread, and you get priority when it matters.

  • With a contract: scheduled visit, repair priority and labour at a reduced rate
  • With a contract: cost spread across the year and documented follow-up for the warranty
  • Without a contract: service to book yourself, full price and standard wait when a breakdown occurs
See one-off maintenance →
Photo — comparison of a well-kept vs a neglected service logbook
Want a heat pump looked after without a second thought?

A maintenance contract means the scheduled annual visit, repair priority and a spread-out cost. We offer you the plan suited to your installation.

Frequently asked questions

Heat pump maintenance contract

Does the contract tie me in for a fixed term?

Our maintenance contracts are taken out yearly and renew automatically unless cancelled. The commitment stays light: you enjoy the follow-up and the priority for as long as the contract runs, and you remain free to stop it at renewal.

How do I cancel my contract?

Cancellation is simple, in writing, before the annual renewal date. No penalty: you stop at the end of the current period. We remind you of the renewal date so you can decide with full information.

Do you cover all brands of heat pump?

Yes. Our contracts cover air-to-water, air-to-air and geothermal heat pumps, all brands — Daikin, Atlantic, Viessmann and the rest — even if we did not carry out the original installation.

What exactly does the contract cover?

The contract includes the full annual visit (refrigerant check, heat exchanger cleaning, settings), an intervention report, repair priority and a preferential labour rate on interventions outside the visit. Parts and any refrigerant top-up are billed separately, at a clear rate. The details of each plan are shown in the table below.

Contract plans

Three levels, one clear monthly rate

2026 rates — monthly direct debit, no hidden fees. Any parts and refrigerant top-up billed separately.
Service Range Typical lead time
Essential — annual visit + automatic reminder from €15/month 1-year commitment
Comfort — Essential + repair priority + reduced labour from €22/month 1-year commitment
Serenity — Comfort + repair labour included + enhanced follow-up from €32/month 1-year commitment
For renovation work (home over 10 years old), VAT 6% applies to the labour related to the service.
Customer reviews

They chose wendows

5.0/5 · 3verified reviews

« Châssis, panneaux et pompe à chaleur en une seule fois : on a eu un seul devis, un seul planning et zéro paperasse pour les primes. Le résultat est impeccable et notre facture d'énergie a chuté. On ne pensait pas que ce serait aussi simple. »
Famille DuboisWavre · Brabant wallon
« Passage du mazout à une pompe à chaleur air-eau. Chantier propre, anciens radiateurs conservés. La maison est mieux chauffée pour bien moins cher. »
Ahmed B.Charleroi
« PAC air-air réversible installée avant l'été. Confort été comme hiver, et le SAV répond vite. Très satisfait du suivi. »
Nathalie F.Verviers

A maintenance contract to set up?

Tell us the brand and model of your heat pump: we offer you the right plan and a clear monthly rate, with no long-term commitment.

Reply within 24 working hours No obligation Grants & 6% VAT handled